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FAQ -Frequently Asked Questions
Here you can find out about the most frequently asked questions users have as reported to us by them. This FAQ section will be continuously growing with answers to your questions as they are reported to us.
Please check here often.
DMB Ongoing Software Testers (OST)
DMB is currently looking for DMB users to help us in ongoing testing of the DMB Pro+ and DMB nano players.
Why are we doing this? During the 4 years of the DMB Pro we learned a lot about what the community wants and expects from the DMB products. We have received many suggestions and help in creating an awesome movie poster software... and the DMB Pro software was just that. We want to take a more personal approach for the DMB Pro+ and DMB nano. Since we have the best and most awesome DMB community I believe getting our DMB owners and fans directly involved in shaping the next-generation of movie poster software is a smart move. We create the DMB for you. You should have some say in it's operation. The OSTs (Ongoing Software Testers) will in their time and in their home play around and report back thru a DMB OST Portal any issues they find with their DMB product. This is an ongoing project so there really is no "end time". OSTs will report back when we release software updates, add features, or whenever they find issues with the operation of the DMB product. At times we may ask that we jump on a Zoom call or may request access to your DMB product remotely. In return we will immortalize your name on the DMB Pro+ and nano app as a OST member, as well as give you a complimentary 100% free DMB Digital Store coupon.
We are committed to creating the worlds best media manager and display software and feel that only with the help of our DMB community we can achieve this.
If you are interested in becoming a DMB OST please fill out the form below.
Not everyone that applies will be accepted as we are only looking for a certain few that have the equipment, knowledge, and enthusiasm to help on an ongoing basis.
If interested please apply below.
Xfinity and Fios Internet Service
Due to the way Xfinity and Fios routers perform their network and their extremely limited lack of tech support they are NOT compatible with DMB products.
Your only solution is to replace the Xfinity or Fios modem/router with a commercially available option from Netgear, Motorola, etc. Every single customer that has swapped modems/routers have seen their issues resolved.
Do you have wi-fi extenders such as eero, Orbie, etc and can't establish a connection?
The DMB app is accessed over your home network. It is not downloaded. This is called a WebApp. The DMB player feeds the app over your home network once a connection is made. Other devices on your network ( phone, laptop, iPad, etc ) can access the DMB app if they too are on the same network that your DMB player is on. Internet access is not the only thing our DMB app needs. It also needs a reliable connection to your network for other devices to see and control. All this communication among devices on your network is made possible by a number of factors... mainly your router. Your router gives each device on your network a unique IP address so that other devices can find them using these addresses. Think of 1 house on a street of many houses. Each house is a device on your network, and your network is the street. With a correct address you can send a package to any other home on the same street ( your network ) if you know the address. Your router acts as the City Zoning Commission. It manages all the addresses on your street so that all addresses are visible.
When you install a wi-fi extender, mesh system, or access point you might also unknowingly be installing another router. This is because many of these wi-fi extenders, such as eero, Orbie, etc include routers built into them and are ON by default. 90% of people don't realize this because they are only looking for internet access and not necessarily looking to communicate with other devices. If you have 3 wi-fi extenders for instance, AND your ISP router then you may also have a total of 4 routers - 3 on the extenders and 1 on the main router. Any device connected to these extenders will each have different and varying IP addresses assigned to them by the extender that they happen to connect to. Think of each extender now as another street with it's own set of houses. If you are on street #1 ( main router ) and you want to send a file to another house ( like accessing the DMB WebApp ) both your phone and the DMB WebApp must be on the same street ( IP address scheme ) to be able to see the house and send a package. If your phone is connected to eero #2 ( another street ) but your DMB is connected to router #1 you will never be able to see and access the DMB WebApp because the phone is on a different street than where the DMB is.
This is a common issue when people are having no connection issues when installing the DMB on their network with wi-fi extenders. This is NOT an issue with the DMB unit. This is an issue with an improperly setup home network with access points. Typically this is an easy fix by a setting in the access points app, or it could be an ISP issue - Xfinity! Know that Xfinity is a very weird system and has been known to cause additional issues trying to access our DMB WebApp. But regardless the best thing to do is to contact a competent home network installer to properly fix your home network so that only 1 router is available and all devices in your home sit on the same network so they can see and access each other. We here at DMB are not home network experts and do not know how every different wi-fi extender is set up in your home. A properly set up home network is essential for the DMB to operate properly and is the sole responsibility of the user to maintain.
Please make sure your home network has a single valid IP address scheme thru your router and that all devices can be seen and can communicate with each other before buying any DMB product.
An explanation about home networks
Your home network consists of many things like your ISP modem, router, combination of both, extenders, repeaters, access points, etc. Most installers, when setting up routers and wireless extender / access points only look for internet connectivity for the devices connected. This is usually not the "proper" way to set up a typical home network.
All devices in your home network - whether connected wired or wirelessly - are assigned a unique IP address by the router so that each device can be found and communicated with on your network. When you have a single router in your network all this is handled by your router and all devices can usually be found and communicated with without issue. But usually when you add a wi-fi extender or wireless mesh access point you are unknowingly adding a router as well because many of these access points have a router built in ( here's looking at you Eeros ).
Although your connected devices will have internet access they will not be able to "see" other devices that are connected to your other ISP router. This is because you now have 2 differing sets of IP addresses - 1 from your ISP router and 1 from your new access point. These 2 differing IP addresses is what prevents your devices from communicating with each other, although they all will have internet access.
Our DMB products use a "web-app" to access the DMB system. A web-app is produced by the DMB product and sent out over your network to be accessed via an internet browser. This is why you access the DMB software with your phone's or PC's browser. There are many reasons this is done over a typical app downloaded from the app store - notably reliability, cost and maintenance.
Let's look at some examples of a "typical" home network with access points and how they affect your ability to access our DMB software.
In Figure 1 above most homes will have a setup like this where you have your ISP provided modem / router / wi-fi and a additional access point / extender to provide additional signal strength and coverage for devices connected in locations that are in another part of the house or where the signal strength from the ISP provider wi-fi isn't strong enough. Notice that the IP address given out by the ISP router is on a scheme like 192.168.xxx.xxx and the IP address provided by the access point is different and more something like 10.0.49.2. (NOTE: these numbers are just examples). Why? Because the access point is also acting like a router and assigning it's own set of IP addresses to the devices connected to it. For most people only wanting internet access from their connected devices this is fine, but when you need to communicate with other devices on your home network ie. sharing files, sharing printers, or accessing our DMB app you won't be able to "see" them because they are on different IP networks. However if your phone is connected to the wi-fi connection of the access point, and the DMB is also connected via wi-fi to that access point you will be able to see and access the DMB app. But if you try to find the DMB app on a PC, laptop, or phone that is connected to the ISP router / wi-fi then you will not be able to because of the differing IP addresses.
In another scenario like Figure 2 above let's assume you have your DMB connected with a hardline to your router or network switch that is connected to your router. Let's assume you also have access points like Eeros, TP Link, Orbi, or similar mesh wi-fi access points in your home for better wi-fi coverage. Because your DMB is connected directly to your ISP router it will be given a IP address that it can see and communicate with. If you try to access the DMB with a PC, laptop, or phone that is also connected to the ISP router you will have no issues. All devices will see each other and be able to communicate with each other just fine but all devices connected to the access point (like your phone) will not be able to communicate with the DMB because the access point gives your phone a different IP address when it's connected to it.
So what's the solution?
The solution is not difficult but usually it is overlooked by the installer. Figure 3 above shows the proper way a home network should be created. As mentioned earlier most people and installers are only looking for internet access from their devices so this means it's just a "plug the access point in and connect your device to it" kind of process. But there is a step that has been skipped here. The installer or user must put the access point into what is called "Bridged Mode". This essentially bypasses the access point's built in router and allows the ISP modem to pass thru it's set of IP addresses to all devices whether they are connected to the ISP router or the access points in your home thus keeping only 1 set of IP addresses in your network and can now be seen amongst each other. To do this is handled differently from manufacture to manufacture. I would recommend you hire a competent network installer or even reach out to the access point tech support for assistance in properly setting up your access point.
The take way here is that it is very important that your home network and wi-fi network is properly setup or you will have difficulty accessing our DMB products. This is not a limitation or defect of the DMB product but rather an issue with communicating over your home network due to differing IP address schemes.